Frequently Asked Questions
How can we help?
General
We are available Monday to Friday 10am – 5pm daily to answer all your inquiries.
No we do not have a shopfront from which to view and try on our products. You are welcome to buy online and pickup from our Braybrook and Springvale warehouse, and you may try it on and exchange on the spot if needed.
We wholesale to many stores around the country – please contact us to find your nearest local store.
We also offer free shipping over $150 and have an easy, 30 day returns policy on all full priced items.
You can either call or text us on +61 422 662 599, or email us
Yes of course. We charge a 5% fee on the total order less shipping, as the fees we get charged do not get refunded to us. This fee is taken from your cancellation refund.
Payments + Ordering
We accept all major credit cards, Afterpay, Paypal, Google Pay and Apple Pay
Afterpay is an interest free payment option for Australian customers to purchase their items with the payment to be split into 4 equal payments over 2 week installments. Learn more about Afterpay >
Yes, but please be quick! We’re lightning fast at dispatch. Please contact us by email immediately if you need to change your order. Please use your order number as the subject reference. Once your order is shipped however, we cannot change or alter your order.
Discount codes, e-gift cards or store credit vouchers need to be entered on the shipment page when checking out – it is very clear and obvious, and you will see where to enter yours. Our website is only able to accept one code or voucher per order. If the code does not work or you require assistance, please don’t hesitate to contact us
Shipping Info
Within Australia we offer free shipping with purchases over $150. Orders under $150 have a flat shipping rate of $10. Express postage and international shipping rates vary. Read our Shipping Rates >
That depends mainly on Australia Post. We process all orders between 9am – 5pm Monday – Friday. Your order will be dispatched within 48 hours of payment being received. All orders are provided a tracking number.
Please refer to Australia Post delivery times. We ship from postcode 3019 & 3171.
Yes we sure do. Please visit our shipping information page to view pricing, or simply add to cart and checkout as well.
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order. You can then log into your Australia Post account and track your item through their website.
You can also track your order through the ‘Shop’ app.
Customers are responsible for paying any customs or import duties (including VAT) imposed by your country of residence (ex. Australia). Heal2 is legally required to declare the commercial value and include an invoice with all international orders. Customs fees will vary between countries therefore we recommend contacting your local customers office for further information.
Returns + Exchanges
Full priced items – Yes no worries, within 30 days
Sale Items – No, but you can for exchange it or get store credit (within 30 days)
Final Sale Items – No, we do not accept returns on items marked ‘Final Sale’ unless faulty
Please head to our Returns and Exchanges page for more information.
Firstly please contact us about the issue.
Then please send your items back to the address below, and include a short note stating your order number and the nature of the request.
HEAL2
26 Evans Street
Braybrook, VIC 3019.
AUSTRALIA
Unless an item is faulty or an incorrect item was sent, customers will be responsible for the shipping cost to return an item.
If you purchased using PayPal you may be able to claim back the cost of your returns postage. You must activate this feature on your PayPal account BEFORE you order.
Please email us as soon as possible, quoting your order number, so that we can fix this for you. For faulty items, please also include a photo of the fault.
Still have questions?
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